M-Pawa Cloud and Engineering Trainee

  • M-Pawa Graduate Trainee Program
  • Nairobi

Website pawa_it Pawa IT Solutions

Powering your business through cloud technology

M-Pawa Graduate Trainee

About the Role

We are looking for 3 Graduate trainees to work with our cloud and engineering team in both customer support facing situations and building simple yet important technical web-based solutions. 

Key Tasks and Role

  • Act as the first point of contact for all user support issues.
  • Triage incoming support issues, investigate solutions, or escalate according to agreed service levels
  • Collaborate with colleagues and clients to achieve issue resolution
  • Maintain an appropriate level of product knowledge through continuing learning
  • Collaborate with the cloud team to continuously update training resources. 
  • Identify areas and opportunities for end-user training and capacity building.
  • Assist the Cloud Engineers in deployment projects and user training activities.
  • Work with both customers and cloud engineers to scope and build simple web-based technical solutions using Google App Scripts; PHP/Python/Java or any language one is familiar with.

Knowledge & Experience

  • Must have a good understanding of web tech stacks: HTML/CSS and frameworks: bootstrap/Django/ etc.
  • Must have fair exposure or use with JavaScript/Java/Python/
  • Strong communication and interpersonal skills
  • Strong decision-making skills
  • Desire to learn about new and existing technologies
  • Excellent customer service skills
  • Strong initiative, attention to detail, sense of urgency, work ethic, and follow-through skills
  • Excellent organizational skills with the ability to manage time and multiple priorities to completion.

Education & Professional Qualification

  • Should have completed all course work for their Bachelor’s Degree in Computer Science, Technology/IT related field
  • Should NOT have graduated more than 1 year ago.
  • Strong ability to multitask and meet objectives with minimal supervision.
  • Keen to work or has previously worked in a supportive environment is a great plus
  • Familiarity with Public Cloud solutions and tools; Google Cloud, Azure, AWS, Digital Ocean, etc. 

Application Method

Send your CV and Cover letter in PDF format to:[email protected]

Date: On or before September 2nd, 2022

Title your email as: Application for M-Pawa Cloud and Engineering Graduate Trainee_Pawa IT Ltd
Only successful applicants will be contacted

To apply for this job email your details to mpcloud@pawait.co.ke