About the Role
We are looking for 3 Graduate trainees to work with our cloud and engineering team in both customer support facing situations and building simple yet important technical web-based solutions.
Key Tasks and Role
- Act as the first point of contact for all user support issues.
- Triage incoming support issues, investigate solutions, or escalate according to agreed service levels
- Collaborate with colleagues and clients to achieve issue resolution
- Maintain an appropriate level of product knowledge through continuing learning
- Collaborate with the cloud team to continuously update training resources.
- Identify areas and opportunities for end-user training and capacity building.
- Assist the Cloud Engineers in deployment projects and user training activities.
- Work with both customers and cloud engineers to scope and build simple web-based technical solutions using Google App Scripts; PHP/Python/Java or any language one is familiar with.
Knowledge & Experience
- Must have a good understanding of web tech stacks: HTML/CSS and frameworks: bootstrap/Django/ etc.
- Strong communication and interpersonal skills
- Strong decision-making skills
- Desire to learn about new and existing technologies
- Excellent customer service skills
- Strong initiative, attention to detail, sense of urgency, work ethic, and follow-through skills
- Excellent organizational skills with the ability to manage time and multiple priorities to completion.
Education & Professional Qualification
- Should have completed all course work for their Bachelor’s Degree in Computer Science, Technology/IT related field
- Should NOT have graduated more than 1 year ago.
- Strong ability to multitask and meet objectives with minimal supervision.
- Keen to work or has previously worked in a supportive environment is a great plus
- Familiarity with Public Cloud solutions and tools; Google Cloud, Azure, AWS, Digital Ocean, etc.
Send your CV and Cover letter in PDF format to:[email protected]
Date: On or before September 2nd, 2022
Title your email as: Application for M-Pawa Cloud and Engineering Graduate Trainee_Pawa IT Ltd
Only successful applicants will be contacted
To apply for this job email your details to firstname.lastname@example.org