Empowering Your
Contact Centre With AI
Key challenges of traditional document processing
Enhanced agent productivity
Routine tasks are automated, providing real-time information, support, and intelligent routing to optimise call distribution.
Improved customer satisfaction
Response times are faster, ensuring consistent and accurate information while enabling personalised interactions.
Data-driven insights
Analytics are used to identify trends and optimise processes, alongside predictive modelling for proactive issue resolution.
How CCAI works
Our advanced AI technology enables CCAI to:
Understand natural language
Process and respond to customer inquiries in a conversational manner.
Learn and adapt
Continuously improve its performance based on customer interactions and feedback
Integrate with existing systems
Seamlessly connect with your contact centre infrastructure.
Automate simple interactions and solve issues quickly
Virtual agents with DialogFlow
Get 24/7 access to immediate conversational self-service, with seamless handoffs to live agents for more complex issues.
Agent Assist
Empowers agents with continuous support during their calls by identifying intent and providing real-time, step-by-step assistance.
Contact Centre AI Insights
Uses natural language processing to identify call drivers, popular questions, and other information that that helps contact centre managers learn about customer interactions to improve call outcomes.
Ready to transform your document processing?
Book a demo or consultation today to learn how Document AI can revolutionise your business.