Optimised Support
for GCP and Google Workspace

While we have been happy to offer free support in the past, the increasing demand for personalized assistance has put strain on our resources and hindered our ability to innovate effectively. Introducing paid support plans allows us to allocate resources more efficiently, invest in enhancing our services, and provide a higher level of support to our clients.

Your existing services will not be affected by the introduction of paid support plans. You will continue to receive the same level of service as before, with the option to upgrade to a paid support plan if you require additional assistance or resources.

Our paid support plans come with a range of benefits, including priority access to support channels, faster response times, access to exclusive resources such as webinars and training sessions, and dedicated account management for higher-tier plans. Additionally, all paid support plans are backed by a Service Level Agreement (SLA), ensuring timely assistance and support.

We understand your concern, and we want to assure you that as an existing customer on the legacy free support plan, you will continue to receive support under the terms of your current agreement. There will be no immediate changes to your services or support level. However, we encourage you to explore the benefits of our new paid support plans, which offer enhanced features and resources that may better suit your evolving needs. Rest assured, we are committed to providing continued support and assistance to all our customers, including those on the legacy plan. If you have any questions or would like more information about the new support plans, please feel free to reach out to our support team.

SAP is one of the world’s leading software companies for business process management, creating solutions that help companies handle data and share information more effectively. The term is an abbreviation for “System Analysis Program Development”. SAP created the global standard for enterprise resource planning (ERP) software with the introduction of its original SAP R/2 and SAP R/3 software. SAP S/4HANA now takes ERP to the next level by leveraging in-memory computing to process massive volumes of data and support sophisticated technologies like artificial intelligence (AI) and machine learning.

We remain committed to providing quality support to all our customers, regardless of whether they choose to subscribe to a paid support plan. While paid support plans offer additional benefits and priority access, customers on the free plan will still have access to basic support via email during business hours, our knowledge base, and community forums.

We understand that your needs may vary, and you may occasionally require support for incidents that fall outside the coverage of the Starter plan. In such cases, we offer a pay-as-you-go billing option based on man-hours. Each incident that exceeds the coverage of the Starter plan will be billed based on the number of man-hours required to resolve it, with a standard rate of $50 per man-hour. Rest assured, you will only be charged for the actual time spent by our support team addressing the issue, ensuring fair and transparent billing. If you have further questions about our pay-as-you-go billing option or want to discuss your specific requirements, please contact our support team for assistance. We are here to help tailor a solution that best meets your needs while ensuring cost-effective support.

Kindly reach out to your Account Manager or email [email protected]