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About The Uganda Cancer Institute


Uganda Cancer Institute (UCI) is a medical care facility with its main focus being research training, consultation, prevention, and cancer treatment. As a research facility, communication, and collaboration; both with internal and external stakeholders are really critical components of operations.

The challenge

Running an on-premise email infrastructure had been a major challenge for UCI for a while now. Reliability and availability were unheard of and staff were resorting to using their consumer and personal emails for official communication. The weekly man-hours that were being poured to support and maintain the infrastructure were daunting for the thinly spread ICT Team that supports over 400 staff

The solution

The business email was the first critical item that needed immediate action and Gmail for Business immediately solved that problem. All UCI data was migrated from legacy system. Next was the need to collaborate with spread-out teams and when Covid19 challenges started, Google Meet and Google Drive became really critical and onboarding the UCI staff was quickly implemented by the partner. Pawa IT Solutions was responsible for the rapid deployment and migration of over 400 Mailbox users from an On Premise Exchange to G Suite – Now Google Workspace. In addition, the partner provided training and change management against support to all the staff.

The results

Since the migration to Google Workspace, The Uganda Cancer Institute was been able to meet several of its objectives. Primarily, they overcame the management burden that previously existed when their mailbox  was hosted in their on-premise infrastructure. This has translated to the provision of a more solidified service experience to customers and a huge increase in collaboration amongst employees.

"I have never had peace of mind, as I have after we implemented G Suite. From all familiar Gmail to hangouts chats and real-time collaboration and ease of file sharing in Google Drive, our employees tell me how happy they are with G Suite. It makes me happy."
Julius Ssali
Head of Information and Communication Technology, Uganda Cancer Institute